Out of Hours Appointments are available

If our clinics are full we can access an Out of hours service this includes our Locality GP’s and Advanced Nurse Practitioners.

They are located at

Houghton Health Centre

Riverview Health Centre

Pallion Health Centre

Washington Health Centre

If you follow this link it will take you to the following information

Sunderland Extended Access Service Information

Sunderland Extended Access Service Information

Sunderland Extended Access Service Information

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Practice Patient Information Booklet

The New City Medical Centre Patient Leaflet

The practice has been operating from this building in Tatham Street since the premises were built in 1992.


Dr Sarah Schofield

M.B.,B.S (Distinction) University of Newcastle, MRCGP (merit) 2001

Entered the Practice in 2008

Dr R. McAleese

MBChB University of Glasgow, MRCGP 2008

Entered the Practice in 2014

Dr K Lobacz

Medical University of Silesia 1999 – 2005 – Masters Degree in Medicine

MRCGP – 2014

MD – June 2015

Entered the Practice on 1st October 2018 


Practice Manager – Janice Preece. She is responsible for overall running of the Practice and is continuously liaising with doctors, nurses and non-clinical staff.


All complaints should be in writing and forwarded to Janice Preece this will allow the Practice Manager to investigate your concerns/complaint thoroughly and in a timely manner before they can decide any action and outcomes

The Practice Manager will endeavour to see you and try to address and iron out any concerns you may have however that will be dependent on the Practice Managers availability

Assistant Practice Manager – Anne-Marie Bell. She is responsible for the reception team. She also covers for the Practice Manager in their absence.

Practice Secretary

Tracey Bew/ Patricia Russell

Administration Team

Patricia Russell               Tracey Bew                     Emma Weatheritt

Elizabeth Davison          Margie Clark                   Ann Wonnacott (new employee)

The staff in reception and in the office will assist you in making appointments and ordering prescriptions. They will try to answer your questions and offer help and assistance where they can.

Confidentiality of patient information is a legal requirement all staff at the Practice are trained to respect patient confidentiality and keep patient information safe at all times.


We neither teach undergraduate medical students, nor train graduate doctors at present, although it is our intention to do so in the future.


Sister Yvonne Robinson. She is available by appointment.

Sister Robinson provides a wide range of services for our chronic patients and holds regular review appointments on a daily basis. Some of these chronic diseases include Diabetes, Asthma & COPD, and Coronary Heart Disease.   This patient group will be invited into clinic by letter to attend the Practice on an annual basis or earlier if the Nurse Practitioner feels appropriate

Sister Robinson also carries out cervical screening, holiday vaccinations, and childhood immunisations, national campaign vaccination programmes such as Flu, Pneumonia and shingle vaccinations. Please ask a member of the admin team for further advice and information they will be able to advise you regarding an appointment

Sister Robinson, Our Nurse Practitioner also holds regular Minor Ailment Clinics an example of what she can see and treat are:   chest infections, ear infections,  urine infections etc. please advise a member of the administrative team what the nature of your appointment is for they will then advise you if this is something our Nurse Practitioner could treat and deal with  they will arrange an appointment for you   Please note there are some conditions that our Nurse Practitioner cannot treat so it is advisable to check with one of our administrative team when making your appointment.  For acute and minor ailments you can normally get an appointment with our Nurse Practitioner the same day

The Nurse Practitioner also offers lifestyle and dietary advice and please ask the advice of one of our administrative team who will be more than happy to assist you 


Sharon Bamford is available by appointment.

Nurse Bamford provides a comprehensive choice of services which include smoking and alcohol advice, health checks, blood tests, height, weight and blood pressure checks.


The treatment room nurse is available by appointment for a wide range of services including blood tests, ECGs, removal of sutures, blood pressure checks and ear syringing (on the doctor’s instructions).


We have an attached team of District Nurses.

HEALTH VISITOR – Community Team

MIDWIVES – Karen Dobbing



Our surgery is open from:

Monday                8:30 a.m. until 6:00 p.m.

Tuesday                8:30 a.m. until 6:00 p.m.

Wednesday          8:30 a.m. until 6:00 p.m.

Thursday              8:30 a.m. until 6:00 p.m.

Friday                   8:30 a.m. until 6:00 p.m.

Sister Robinson’s Clinic Times

Monday                 8:30 a.m. – 12:40 p.m. & 2:00 p.m. – 5:00 p.m.

Tuesday                 8:30 a.m. – 12:30 a.m.

Wednesday           8:30 a.m. – 11:30 a.m. & 2:30 p.m. – 5:30 p.m.

Thursday                8:30 a.m. – 12:30 a.m. & 1:30 p.m. – 4:40 p.m.

Friday                     8:30 a.m. – 12:40 a.m. & 2:00 p.m. – 5:00 p.m


If your symptoms have only materialised in the last 24-48hours such as sore-throat, cold symptoms, slight fever etc. you may wish to consider contacting your local Pharmacy first


To make an appointment please ring on 0191 5675571. We run a full appointment system for Doctors, Nurses and other health related staff.  Surgeries are held each morning and afternoons. Appointments can be made each morning and throughout the day until 6 p.m. in the evening.

If you need to be seen on the day and you feel your medical complaint cannot wait you should ring 0191 5675571 which is answered from 8:30 a.m. an appointment time will then be allotted to you, please note once these urgent allotted times have all been taken, your name, details and telephone number will be taken and the doctor on duty if deemed appropriate will ring you and arrange an appointment for you to be seen.


If you are incapacitated or too ill to come to the surgery you can request a home visit, you should ring one of the surgery numbers before 10 a.m. so that the Doctors can plan their rounds for the day. If you need a Doctor immediately tell the receptionist and you will be put through to the Doctor.

Home visits are only made for the terminally ill or for those patients who are truly bed-bound and where travel by car would cause deterioration in their condition. If you have severe crushing chest pain or other signs of a heart attack, the sensible approach is to call an emergency paramedic ambulance. A GP visit is not considered usual in the following circumstances: Common symptoms of childhood, temperature, cold, cough, earache, diarrhoea/vomiting. These patients are usually well enough to travel by car and it may not be harmful to take them outside. They may not be fit to travel by bus but car transport is available from friends, family and taxi firms. It is not the Doctor’s responsibility to arrange such transport.

Adults registered with a Sunderland GP who have a diagnosis of COPD should contact the URGENT CARE TEAM directly on 07766408661.


Sunderland TPCT is responsible for commissioning the OOH service on behalf of the practice. If you need to see a doctor urgently OOH please ring 0191 5675571 and the answer machine will provide you with the details of how to contact a Doctor. For advice only ring NHS 111.



The Community Midwives run this clinic on a Thursday afternoon with appointments between 1:00 p.m. and 5:00 p.m. Once you know that you are pregnant you should contact the surgery and make an appointment to see the Midwives, you will be booked at the hospital for delivery and the team of Midwives will take over your care. They will follow you throughout your pregnancy, delivery and post-natal period, monitoring you and your baby’s wellbeing and deal with any questions or concerns you may have during this time. The Midwives also run a preparing for baby class at Sunderland maternity unit. Please ask your Midwife for further information. The Midwives are based at Riverview Medical Centre and can be contacted on 0191 5678911 on weekdays during office hours. You can, of course see your GP at any time, during your pregnancy.


For babies and toddlers from birth to five years, clinics are supported by a GP and the Nurse Practitioner Sister Yvonne Robinson. The Clinics are held each Monday from 3.00 p.m. until 4.20 p.m. You will be sent an appointment by Children’s Immunisation Department for your child to attend his/her immunizations at New City Medical Centre and periodic health checks. These clinics are on the 1st floor.


Due to health and safety all prams/pushchairs are not permitted upstairs. We can offer to store prams/pushchairs in our secured reception area.


You will be sent an appointment for approximately six weeks after the birth of your baby to see one of the doctors.


Our Nurse Practitioner Sister Yvonne Robinson and Doctors are trained to give free confidential advice on any contraceptive or sexual health issues or any concerns you may have concerning your health. You will immediately be put at ease during the consultation and you can be reassured that the discussion and advice that you are given will be kept strictly confidential. We have both trained female and male Doctors at the Practice who can advise you on various methods of contraception these would include the oral contraceptive pill, pill injections, coil fitting and coil removal, implant fitting and removal

The Nurse Practitioner can now offer a more comprehensive Contraceptive Service and is now able to fit longer acting contraception such as Intra Uterine Devices (known as coils) and removal of these devices also the Nurse is now trained to also fit Subdermal Implants into the arm and also removal of Implant as well as supply and offer emergency contraception. The Nurse will discuss at your appointment the best contraceptive treatment plan that suits your needs

Your GP may want to refer you to our experienced Nurse Practitioner to discuss with you further your choice and your options


All women aged 25- 64 will be invited by letter to attend for a cervical smear test. If the patient is under the minimum age but already in the system, she will be eligible for recall. These are performed by our Nurse Practitioner and you should telephone for any appointment stating it is for a smear test. You should have a smear test every 3 to 5 years depending on age group or earlier if advised.  All patients will be notified by letter of their smear results



The childhood vaccinations are given at the well-baby clinic in the surgery and it is very important that your child has them. If he or she is unwell, please contact the Doctor or Nurse who can assess whether or not to do the vaccination.

Please remember to bring your baby record book when you attend.


We offer flu vaccinations to all our patients over the age of 65 and those at special risk. These clinics are held between October and December each year.  Please make an appointment in the usual way. We also offer pneumonia vaccinations to the over 65s and those at special risk.  These can be done at any time during the year and vaccination will protect you from pneumonia for life.


If you intend to go abroad on holiday or business you may need the protection of vaccinations. Please see the Nurse Practitioner by appointment, if possible two months before departing. Prior to your appointment we will ask you to complete a vaccination status form, available from reception, which will enable the nurse to offer the necessary advice.  This service is not provided under the NHS and there may be a charge.

NB: Malaria tablets are available over the counter from the Pharmacist or on a private prescription from the Doctor.


This clinic is run each Tuesday and Thursday mornings between 9:00 am and 12:30 pm with the Nurse Practitioner. It is important that patients have their diabetic blood test done two weeks before they come to the clinic.  Every diabetic should be seen at least annually.


The Nurse Practitioner runs these routinely and you should make an appointment in the usual way.


This is run by the Nurse Practitioner who will invite patients for an appointment.


Patients may make a 30 minute appointment with the Health Care Assistant for advice on how to stop smoking.


Sister Yvonne Robinson holds cryosurgery clinics. Please make an appointment with Sister Robinson to discuss your problem.


Any patient aged between 40-74years of age who have no known medical condition recorded are entitled to a free NHS Health Check   This free comprehensive Health Check will detect early prevention from diseases such as Cardio Vascular Disease, Stroke, Diabetes this list is not exhaustive Please ask one of our members of the admin team for more information on how you can access this free NHS Health Check Service


We can now offer an appointment with our Nurse Practitioner Sister Yvonne Robinson for minor ailments; in most cases we are able to offer an earlier appointment with

Yvonne than we can your regular GP. If you have an urgent medical need that cannot wait and you need to be seen on the same day; please inform one of our reception staff.


Regular clinics are held every weekday between 8.55 a.m. and 12:35 p.m. and 1:30 p.m. and 4.40 p.m. (except Thursday afternoons) for the following:

  • Blood pressure checks at the Doctor’s discretion.
  • Blood tests
  • Dressing of wounds
  • Ear syringing

(You must be seen by the Doctor or The Nurse Practitioner before you attend the treatment room)

  • ECGs
  • Suture removal


Home visits                                            between 8:30 am and 10:00 am

Urgent appointments                          between 8:30 am and 10:30 a.m.

Routine appointments                       between 8.30 am and 6:00 pm

Test results                                            between 2:30 pp and 5:00 pm

Repeat Prescriptions                           between 10am and 12 noon

All results are assessed by a Doctor. The receptionist may give you the result or may ask you to speak to the Doctor. If you have had more than one blood test please inform the receptionist to ensure you are given the correct information. In order to preserve confidentiality we are unable to give out results to anyone other than the patient (except in the case of children) or if you have nominated and given consent to a carer/relative who you wish to act on your behalf   This request has to be authorised in writing and we will require an authorising signature and proof of ID of the nominee you have chosen before we can implement this request   Please ask one of our administrative team who will be more than help you with this request


When you are discharged from hospital, the District Nurses will be informed if you need a visit (not all patients discharged from hospital are routinely visited). The District Nurse will contact the surgery if she feels the Doctor needs to see you. If you have a problem please contact the surgery where a message can be left for the District Nurse or call them yourself by ringing Riverview Medical Centre on 0191 5027424

The District Nurses also visit patients in their own homes but only if they are truly house-bound or terminally ill and unable to attend the surgery. They provide all aspects of nursing care for patients in their own homes and can refer patients on to other specialized nursing services.                                                          


Sunderland Royal Hospital                 0191      5656256

St Benedict’s Hospice                          0191      5656256

NHS                                                         111        visit www.nhs.uk/111

Family Planning                                    0191      5699966

PALS                                                       0191      2130151

District Nurse                                        0191      5027424

Midwife                                                 0191      5678911

Mind                                                       0191      5657218

Essence Centre dementia Friendly) 0191       5221310

Age UK                                                   0191      5141131

Sunderland Carers Centre                 0191      5493768

Social Services

Adult Services                                      0191      5205552

Children Services                                 0191      5663300

Bangladesh Team                                 0191      5658607

 Sunderland Children Centre            0191      5205553

Changing lives                                       0191      2738891

Details of primary medical services in the area can be obtained from:

NHS England CCG (Clinical Commissioning Group)

Pemberton House, Colima Avenue

Sunderland Enterprise Park,

Sunderland, SR5 3XB

0191 5128484



There is still no magic cure for these ailments. Go to bed and drink plenty of fluids. If you have a headache or are feverish, take Aspirin (not for under 16’s) or Paracetamol.  If the symptoms persist for more than three days, contact your Doctor.


This is most commonly caused by a virus and settles spontaneously in a few days. Do not take food or milk, but drink large quantities of water, diluted squash or soda water to counter the effects of dehydration. Babies can be given special sachets of sugar and salt crystals obtainable from the Chemist. If vomiting persists for more than 24 hours or 6 hours in babies, contact your Doctor.

With the NHS nowadays, there are lots of choices. By making the right choice at the right time, you get the best possible treatment. Next time you or a family member feels unwell, remember the various opportunities you have to seek help.

SELF HELP: A well-stocked medicine cabinet will help treat many everyday illnesses.

PHARMACIST: Qualified to give advice on common complaints and many health issues.

NHS: A confidential 24 hour helpline and information service.

Tel: 111


The practice has a zero tolerance policy regarding threatening or abusive behaviour. We expect that you show respect to staff and other patients at all times. Patients who are verbally or physically abusive to any person on the premises could face being removed from the practice with immediate effect.


If a patient moves out of our boundary area they will have 28 days to find a new doctor. Please note that this surgery is not responsible for home visits or treating patients within this time.


Staffs have a legal duty to ensure that all patient information is dealt with in a confidential manner. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared by other members of the team. The practice is registered under the Data Protection Act 1998.  Please see a member of staff for further information.


A patient wishing to make a complaint should contact the Practice Manager either by attending in person, by telephone or in writing. Our aim is to provide patient satisfaction in all aspects of our work.  All complaints will be acknowledged in 3 days and can take up to 6 months to resolve depending on the complexity of the issues to be resolved. However we will aim to respond to most complaints within 28 days.


There is disabled access to the front of the building and a lift is available to the first floor consulting rooms and treatment room. If you need assistance please ask a member of staff. A disabled toilet is available.


The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available.


Under that Data Protection Act a patient can ask to view their own records. A request must be in writing and a suitable time will be arranged. If records need to be copied a charge will apply.


The surgery website is a most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organized and introduces our Doctors, other medical and administrative staff and describes their various responsibilities. For easy, convenient access to our website, bookmark or place our website address in your favourite’s folder today.


If you are on regular medication you will be issued with a printed medication slip. To obtain a repeat prescription either brings the slip or sends it to the surgery and allow 48 hours (excluding weekends) for it to be processed by our computerised system. You can either collect it personally or, if you enclose an S.A.E., we will be pleased to post it to you. Please remember that second class post takes longer to deliver.  Some repeat items are able to be sent to your pharmacy electronically, just nominate a pharmacy and any of our administration staff will set this up for you.

You can also order your medication on line, please ask at Reception about this service.

PLEASE NOTE: You can also ring on between 10 a.m. – 12 noon on 0191 5675571 option 2 to order your repeat prescriptions.


If you do not normally pay for your prescriptions you can speak to your local Pharmacist will talk to you and be able to give you over-the-counter medication if necessary for the following conditions:

ADULT: Cough colds, flu, earache, heartburn or indigestion, hay fever, vaginal thrush or cystitis and head lice.

CHILDREN: Cough colds, flu, earache, upset stomach or colic, hay fever and head lice.


Please refer to the practice boundary map on the surgery wall which shows the area in which the practice will accept new patients. Ask the Receptionist for a New Patient Registration Form, complete the form and arrange an appointment for your New Patient Medical with the Health Care Assistant  and then with a GP. You have a right to express a preference for a General Practitioner. Please enquire at reception for details of how to do so.

You can now register on line please ask a member of our administrative team for more details on how to register


Please inform us if you change your name, address or telephone number. Please try to keep appointments and tell us as soon as you can if you cannot attend. Please note that if you miss three appointments, you may be removed from our practice list. Please read our practice leaflet, which will help you to get the best out of the services we offer.  Keep it handy for future use; if there is anything you do not understand please ask a member of staff.

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Results from 2018 National Survey

Results from the 2018 survey

The New City Medical Group

Tatham Street, Sunderland, SR1 2QB

What this practice does best

    • 99% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 90%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

What this practice could improve

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 50%

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 70%

    • 60% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 69%

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How we use and protect your personal information



1.1 The law determines how organisations can use the personal information they collect. This is underpinned by the Common Law Duty of Confidentiality together with legislation we must comply with including:

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Health and Social Care Act 2012 1.2 The New City Medical Centre holds and uses the personal and confidential information of its patients for a number of purposes. This notice sets out in general terms a summary of the type of information we hold about you, what we use if for and also who we may share your information with. 2 INFORMATION HELD
  • 2.1 The New City Medical Centre collects personal confidential information about you. This information may include (but is not limited to)
  • Your name, address telephone number, date of birth and next of kin
  • Appointment details, associated admissions
  • Correspondence, notes and reports
  • Investigations and test results 2.2 The New City Medical Centre uses this information for the following reasons:
  • to help inform the decisions that we need to make about your care
  • to ensure that your treatment is safe and effective, including any advice that may be provided as part of your care
  • to help us to work effectively with other organisations who may also be involved in your care 3 INFORMATION SHARING For patient care (identifiable information): ‘re
  • 3.1 The New City Medical Centre may share information held about you with other organisations to support:
  • to promote continuity of care by sharing your information with other professionals involved in your care
  • to promote safe care by sharing your information with other health care professionals who might be involved in your care such as emergency departments and out of hours doctor services For planning and assurance (information in anonymised format which does not include information from the patient written notes):
  • to help protect the general health of the public
  • to manage and plan services for the future
  • to review the quality of care provided by the practice to ensure it remains effective
  • to help our staff review the care that is provided to ensure it is of the highest standard and to enable the continual improvement of care
  • to comply with a legal obligation 3.2 Organisations with which information is routinely shared with for the reasons set out above include but are not limited to:
  • For patient care:
  • Local hospitals
  • Emergency and out of hours services 4 OPTING OUT 4.2 For more detailed information about your rights and our responsibilities in respect of data protection, we have a number of information leaflets that are available in our waiting areas and reception, as well as further resources on our website. Easy read format as well as information in other languages is available upon request. 5 SECURITY OF YOUR INFORMATION
  • 5.1 The New City Medical Centre have a range of security measures in place to ensure that your information is held, and where appropriate, shared in a secure way. Your patient record will only be accessed by those members of practice staff who are authorised to do so. 
  • 4.1 All patients have the right to opt out of allowing their personal information to be shared with other healthcare organisations. If you wish to do this, please speak to a member of the practice staff.

5.2 If you have any concerns about the way we handle your information, please speak to a member of the practice staff.


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Patient Participation Group

 Newsletter  Winter 2017

Hello, this is our 4th Newsletter  We would like to welcome 2 new long term locums to the Practice Dr Glenn Rochester & Dr Paula Stidolph.

   Dr Rochester and Dr Stidolph will be working and supporting the Practice until we find a suitable GP

Patient Participation Group (PPG)

Patients are the focus of our Practice and we would like to ask people to think about joining our group. You can have a say in things which happen here and some of you may already have ideas which could help to improve the service but we need you to come along to the meetings. They are held here at the Practice about every 6 weeks, usually on a Wednesday morning at 10am, but if this is not a good time for you please pass a message with your name and phone number to one of the Reception Team marked For the Attn. PPG and we will contact you. Some patients would perhaps like to join the group but for health or other reason may not be able to come along to the meetings. If you have access to a computer and would like to be part of our PPG, if you give your details to a member of Staff marked For the Attn of the PPG,  we will look into the possibility of setting up a Virtual Group. So far we have no young people or people from ethnic groups. Would you think about joining, we would like to hear your ideas


Spring is here and there are some interesting things happening in the practice.

Patient On- Line Access

Did you know you can now book your doctor or nurse appointment on line and get your prescription sent to a nominated pharmacy of your choice electronically  This saves you the worry of collecting your prescriptions at the Surgery   Please ask a member of the Practice team for more information

Anti -Coagulant Clinic

It is with regret we no longer hold an Anti-Coagulant Clinic at the Surgery.

However provisions are still being made to hold these clinics at other Practices so you can still be seen by these other providers.   These Practices could be closer to you.   Please ask at reception for more details.

Sunderland Health Area

Within the City of Sunderland there are two facilities which you may find useful to know about Sunderland Carers’ Centre and Healthwatch Sunderland

Sunderland Carers’ Centre.

The Centre is there to offer help and support to Carers, whether you are male or female, old or young and irrespective of religion or ethnic grouping. Further information about the Centre can be found at info@sunderlandcarers.co.uk or by telephoning (0191)5493768 and there will also be some leaflets in the Practice Waiting Rooms.

Healthwatch Sunderland

This is an independent body. It is accountable to its local members and is linked to Healthwatch England with direct links to the Care Quality Commission which will help influence health and social care delivery.

Its main roles are to gather views from local people and support the involvement of local people in the commissioning of local health and social care services. It also provides information and signposting on health and social care to support local people to make informed choices and/or complain about these services. However it does not investigate individual complaints or advocate on behalf of individuals. Service providers have a duty to respond to local Healthwatch reports, in turn Healthwatch Sunderland has the power to enter and view premises where health and social care services are provided. It has a statutory entitlement to a seat on the local Health and Well-being Board and can escalate issues direct to Healthwatch England.

For more information and/or to get involved please contact: www.heathwatchsunderland.com or  Email healthwatchsunderland@pcp.uk.net

OR Telephone: 0191 5147145 (office) or Freephone 08000238840 (information and advice)  or Write to: Healthwatch Sunderland, 112 High Street West, Sunderland. SR1 1TX

Items for future newsletters

Do you have an old photograph of the area where the Practice is, which you would be willing to allow us to scan and add to our next newsletter or news about its history. Or perhaps you have a favourite recipe you would like to pass on, or a poem. We want to include things which you find interesting but we need you to tell us about them. As always, please pass any items to Reception marked For Attn. PPG. and include your Name and Contact Details. We will always return things to you if you ask us to.


Recipe for April – Cup Cake

1 cup Dried Mixed Fruit   1 cup Brown Sugar   2 cups Self-Raising Flour

1 cup Milk 1 teaspoon Mixed Spice

Mix together and put into greased loaf tin.       Bake for 1 hour gas mark 4 or 160 C.  Allow to cool.  Can be eaten sliced with butter or just as it is.






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CQC Inspection Report


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 1

Inspection Report

We are the regulator:

Our job is to check whether hospitals, care homes and care

services are meeting essential standards.

The New City Medical Group

The New City Medical Centre, Tatham Street,

Sunderland, SR1 2QB

Tel: 01915675571

Date of Inspection: 14 November 2013 Date of Publication:

December 2013

We inspected the following standards as part of a routine inspection. This is what we


Respecting and involving people who use


Met this standard

Care and welfare of people who use services

Met this standard

Cleanliness and infection control

Met this standard

Supporting workers

Met this standard

Assessing and monitoring the quality of service


Met this standard


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 2

Details about this location

Registered Provider Dr Sarah Schofield

Registered Manager Dr. Sarah Schofield

Overview of the


New City Medical Croup is a General Medical Service

practice with two full time partners. Additional appointments

are provided the Nurse Practitioner and practice nurses. The

surgery is in a purpose built surgery with consulting rooms

on both the ground and first floor. There is a lift to give

access to all areas of the building. It has good access to

public transport and is within walking distance of the centre

of Sunderland.

Type of services Doctors consultation service

Doctors treatment service

Regulated activities Diagnostic and screening procedures

Family planning

Maternity and midwifery services

Surgical procedures

Treatment of disease, disorder or injury


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 3


When you read this report, you may find it useful to read the sections towards the back

called ‘About CQC inspections’ and ‘How we define our judgements’.


Summary of this inspection:

Why we carried out this inspection 4

How we carried out this inspection 4

What people told us and what we found 4

More information about the provider 5

Our judgements for each standard inspected:

Respecting and involving people who use services 6

Care and welfare of people who use services 8

Cleanliness and infection control 10

Supporting workers 12

Assessing and monitoring the quality of service provision 14

About CQC Inspections


How we define our judgements


Glossary of terms we use in this report


Contact us



Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 4

Summary of this inspection

Why we carried out this inspection

This was a routine inspection to check that essential standards of quality and safety

referred to on the front page were being met. We sometimes describe this as a scheduled


This was an unannounced inspection.

How we carried out this inspection

We looked at the personal care or treatment records of people who use the service,

carried out a visit on 14 November 2013, observed how people were being cared for and

checked how people were cared for at each stage of their treatment and care. We talked

with people who use the service, talked with carers and / or family members, talked with

staff and reviewed information given to us by the provider. We reviewed information sent

to us by commissioners of services, reviewed information sent to us by other authorities,

talked with commissioners of services and talked with other authorities.

What people told us and what we found

We spent time during our visit observing how the practice worked and speaking to

patients, staff and stakeholders. Patients told us they felt their needs were met by the

practice and we saw positive exchanges between patients and staff. One person said,

“They always give me a good service,” Another said “Staff are really nice, including the


Patients we spoke with told us they could always get an appointment when they needed

one and emergency slots were available if they needed to see a GP or nurse urgently.

One told us the doctors were “Excellent, they always explain what is wrong and what

treatment is available.”

Care and treatment was planned and delivered in a way that was intended to ensure

people’s safety and welfare. We saw the general practitioners followed national guidance

as well as local Clinical Commissioning Group (CCG) guidelines to make sure they were

following best practice.

We saw the practice was up to date with infection control policies and procedures and

when we spoke with staff they had a clear understanding how to reduce the risk of cross

infection. The surgery was clean and well maintained.

Staff were provided with support, guidance and training to make sure they were able to

carry out their role safely and their performance was monitored to maintain the standards.

The provider had an effective system in place to identify, assess and manage risks to the

health, safety and welfare of people who use the service and others.

You can see our judgements on the front page of this report.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 5

More information about the provider

Please see our website www.cqc.org.uk for more information, including our most recent

judgements against the essential standards. You can contact us using the telephone

number on the back of the report if you have additional questions.

There is a glossary at the back of this report which has definitions for words and phrases

we use in the report.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 6

Our judgements for each standard inspected

Respecting and involving people who use services

Met this standard

People should be treated with respect, involved in discussions about their care

and treatment and able to influence how the service is run

Our judgement

The provider was meeting this standard.

People’s views and experiences were taken into account in the way the service was

provided and delivered in relation to their care.

Reasons for our judgement

The practice manager confirmed that the information about the practice was on the NHS

choices website which also included a variety of patient information such as appointment

times and the specialist clinics and support available.

People were given information both about the practice and general health issues. We saw

a range of general health information and practice publicity in the waiting room on the

ground floor and in the small waiting room on the first floor. The small area on the first floor

close to the consulting rooms had a large range of targeted practice leaflets and

information which were season and theme specific, for example advice regarding flu


The practice staff were aware of the availability and access to the interpreting service,

should this be needed, and information was available to tell staff how to access it. The

practice manager was aware of the constraints for privacy in the waiting room and so they

had made available a booth type reception desk next to the main desk. She also gave

examples of private spaces which would be used where patients wanted to discuss

matters in private.

The surgery had a chaperone policy by which the practice nurse would act as chaperone,

however if not available the reception staff would provide the role. The availability of a

chaperone was made known to the patients through the practice leaflet and a notice in the

waiting area.

We saw that bookable appointments for all clinicians were generally available within 24

hours which suggested people could access the service. Patients told us they had not

experienced any problems getting appointments when they needed one. Urgent

appointments were also made available as necessary. Appointments were made available

at different times of day and the practice operated evening surgeries until 6pm Monday to



Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 7

The practice used “Choose and Book”. The information we looked at confirmed that

patients were routinely given the choice of hospitals, although we were told most would

choose the local hospitals or take their advice regarding regional services.

The practice manager showed us leaflets, publicity and letters which the practice used as

part of the ‘Choose Well’ scheme to raise awareness of different NHS services and to

encourage patients to make the most appropriate use of these.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 8

Care and welfare of people who use services

Met this standard

People should get safe and appropriate care that meets their needs and supports

their rights

Our judgement

The provider was meeting this standard.

Care and treatment was planned and delivered in a way that was intended to ensure

people’s safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure

people’s safety and welfare. We saw that the general practitioner followed national

guidance as well as local Clinical Commissioning Group guidelines for areas of care such

as hernia, urinary incontinence and rectal issues to ensure appropriate referrals. The

surgery used the national systems for patient information leaflets.

We spoke with six patients and without exception, they told us they were satisfied with the

standard of care they received at the practice. One person said, “I have always seen Dr

Partington, but the one I have seen recently is really good as well” and another said “I had

to be referred to the hospital and they sorted it out for me, I was really happy, all staff are

really good”.

Patients we spoke with said their appointments were sometimes delayed but never for

very long and that they were kept informed of any delay. They told us they were given the

time they needed with the doctor to discuss their health issues or concerns. We observed

people using the touch screen technology to register their arrival in the practice; the usual

reception desk checking in system was also available.

The practice had equipment for managing emergencies with medication and other

resuscitation equipment. All items including drugs were within the expiry date and regular

equipment checks were undertaken. We saw all the staff had access to the information

they needed about clinical protocols on line.

The computer system included an alert which appeared on the screen when a patient is

seen, for example people on special medication or one who is overdue for a monitoring

visit for a chronic condition. Also children who are on an “at risk register” are identified in

the “problem page” of the patient computerised record.

We looked at how the surgery managed certain conditions, including asthma, and

diabetes. We saw clear treatment plans were in place for people, dependent on the

medical condition and these were managed by the particular member of staff identified.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 9

The administration staff had specific roles in the management of chronic disease

management and this was overseen by the practice manager.

The practice had recently achieved the Palliative Care award and had reviewed the way

they met the needs of people requiring this service including their medication and clinical

information about their care. We were told about specific meetings held with members of

the primary health care team these included palliative care meetings and meetings

regarding children at risk.

Health promotion information, such as diet and exercise advice was available in the

waiting room on the electronic display board; there was also a large selection of pamphlets

and leaflets in the waiting room. One patient told us, “They make sure we have the right

information for us to choose a healthy lifestyle”.

The doctor and nursing staff continued to maintain their skills and competencies as part of

their on-going professional registration. This is checked by the practice manager to ensure

that the registration remains current.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 10

Cleanliness and infection control

Met this standard

People should be cared for in a clean environment and protected from the risk of


Our judgement

The provider was meeting this standard.

People were protected from the risk of infection because appropriate guidance had been

followed and people were cared for in a clean, hygienic environment.

Reasons for our judgement

We spent time with the staff on duty during the visit and asked them about their

understanding of how they assessed the risk, detected, prevented and controlled the

spread of health care associated infections.

We spoke with the Nurse Practitioner who took responsibility for infection control. She told

us that disposable equipment was used for specific clinical procedures such as cervical

smears. We saw how this equipment was stored and managed, for example aprons and

disposable gloves available in all of the clinical areas. She told us disposable items were

used and disposed of in line with best practice guidelines. There was a system for labelling

and disposing of clinical waste which was carried out by the contractor responsible for

removal of the waste.

We saw there were separate hand wash sinks available for people to clean their hands.

Not all of the hand washing areas had advice displayed to give people appropriate

guidance on good hand wash technique. We were told by the practice manager that this

had been addressed following our visit. Hand wash gel was available from dispensers in

the entrance to the clinical areas. This meant that patients and staff were being support to

maintain good hand hygiene practices.

The clinical areas were clean, tidy and well organised. We saw effective systems in place

to ensure that unused (clean) and used (dirty) equipment were stored appropriately. We

reviewed files which contained guidance to support staff to ensure they were following

good practice guidelines, for example personal protective equipment such as gloves.

We saw that the practice had a domestic cleaner employed directly by the practice. This

meant they could monitor the standards and make any amendments to the cleaning

schedule if necessary. The practice was clean and well maintained.

We spoke with several patients during or after the inspection and they told us they were

happy with the standard of cleanliness. Comments included: “The surgery is clean and

well organised” and “I’ve never given it a thought which probably means it’s always clean.”


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 11

Most of the furnishings and floor coverings in the surgery, including those fitted in the

consulting rooms were washable. We noted the use of some pillows used on the

examination couches needed new covers to make them water proof. Plans were in place

to address these issues.

A policy, with the relevant contact details was available to enable the staff to respond

appropriately in the event of an outbreak of a communicable disease. An infection control

policy was also in place which was reviewed annually.

There were effective systems in place to reduce the risk and spread of infection.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 12

Supporting workers

Met this standard

Staff should be properly trained and supervised, and have the chance to develop

and improve their skills

Our judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and treatment safely

and to an appropriate standard.

Reasons for our judgement

The practice manager was responsible for ensuring all staff were up to date with the

training they needed to carry out their role. She did not have an overview of all of the

mandatory training staff required to carry out their role. The provider may find it useful to

note that introducing this would give her the opportunity to identify what staff training to

organise and which staff needed to be updated.

We spoke with the Nurse Practitioner who showed us the records of the training she had

completed. She had undertaken all of the training she required to carry out her role safely

and maintained her competence by undertaking updates of the training in line with relevant

guidance. For example she had recently attended updates on cervical screening and

holiday vaccinations. She had also identified, as part of her professional development, that

she would like to develop her knowledge in sexual heath so that she could provide a more

extensive service to the patients in the practice. This training had recently been arranged.

We reviewed the training with the practice manager and found that some additional

training, or updates of the training was required. A receptionist told us she had received

the training she needed to carry out her role, for example read code training and training

for the new IT system. She also told us she had received training in first aid and fire

prevention and evacuation. Another receptionist confirmed she had also had received the

mandatory training and we saw their certificates which they held in their own training


We saw records which showed that staff had received training in safeguarding, health and

safety and resuscitation, however there were gaps in statutory staff training for fire training

and adult protection training. Also training in dealing with complaints would have been

helpful for staff. The practice manager confirmed following the visit that training had been

identified and arranged for those staff who needed updates. The provider may find it useful

to note that this training must be maintained to make sure staff were safe and to maintain

the safety of others.

We spoke with the doctor who told us they maintained their own training in line with the

registration requirements. We checked the registration status of the doctors working in the


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 13

practice, they were appropriately licensed. This means that they were subject to

revalidation of their ability to practice which included maintaining their training and having

regular appraisals.

The staff we spoke with told us they had annual appraisals with the practice manager we

saw the records of these and they were up to date. The new practice manager had carried

out an appraisal with each of the staff in 2013. When we spoke with the staff they told us

these gave them an opportunity to their further training and development needs. Staff told

us they could speak with the practice manager and the doctors if they had any concerns or

they thought things could be done differently or better.

The staff we spoke to said they felt supported to carry out their role. For example, the

practice nurse told us she could attend practice nurse groups locally and received informal

clinical support from the doctor and practice nurses who were co-located in the health

centre. She also told us she could speak to other nurses in the health centre and that the

doctor was “Very approachable”.

We noted there were sufficient numbers of staff on the day, which was the normal staffing

complement, to provide effective levels of support and care to the patients using the

service which meant that the staff could carry out their role effectively.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 14

Assessing and monitoring the quality of service


Met this standard

The service should have quality checking systems to manage risks and assure

the health, welfare and safety of people who receive care

Our judgement

The provider was meeting this standard.

The provider had an effective system to regularly assess and monitor the quality of service

that people receive.

Reasons for our judgement

We looked at the way the practice made sure patients received safe quality care,

treatment and support, due to effective decision making and the management of risk to

their health welfare and safety.

Records of significant events were kept in line with the practice policies and they contained

a date when they had been reviewed. All incidents were reported on the ‘Datax’ database.

For example there was an event in which the security of the medication cupboard had

been compromised. Action was taken immediately and a plan was put in place to prevent it


During the visit we saw patient records stored in unlocked filing cabinets (and some on top

in open boxes) in a room which was not locked or secured. They could be accessed by

people using a meeting room and an adjoining room used by patients during surgery

times. The practice manager told us that these rooms were never accessed by people

unless accompanied by a member of staff but agreed that this could not be guaranteed as

they were on a shared corridor. We were given evidence following the visit that this had

been addressed by the addition of key pad locks to these rooms. This meant that patient

records could be kept safe and patient confidentiality could be ensured.

The surgery had a first aid book and risk and Incident forms, a copy of these would be sent

to clinical commissioning group as necessary and one copy kept on file at the practice.

The practice manager told us she reviewed the surgery risk assessments and was aware

of the elements required to ensure it was complete and up to date.

We looked at the quality and outcome framework (QOF) GP practice results. This showed

the practice was continuing to review its activity for chronic disease management, for

example, asthma, diabetes, hypertension, and mental health.

There was a practice complaints procedure which was implemented by the practice

manager. She told us she would handle any concerns, as was identified in the practice



Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 15

The practice manager described the practice system for dealing with mail and read coding,

which is detailed clinical coding of multiple patient information, such as social

circumstances, clinical signs, laboratory tests and results, diagnosis etc. This showed that

at each stage of the process there was an audit trail. The secretaries also had

responsibility of reviewing new patient records and adding relevant read codes.

The practice held formal internal meetings which meant that they kept staff up to date with

relevant information during these meetings and during informal discussions. There were

also weekly clinical meetings. This meant staff were receiving the information they

required to give them the opportunity to participate in the running of the practice and

discuss clinical issues.

The following audits had been carried out recently: waiting times for cancer patients,

erectile disfunction management and referrals and statin prescribing patterns.

The practice had a patient participation (PPI) group arranged and led by the practice

manager. We saw that recent changes had been made to the patient registration form

which included information about the PPI group and an invitation to take part. There was

also a practice newsletter which was available in the waiting rooms and was going to be

added to the website.

There was an identified safeguarding lead and all staff we spoke with were aware of this.

They confirmed they had received training at the relevant level for their role although

updates were needed.

There was an up to date fire plan and evacuation procedure and the practice had a

business continuity plan. The provider had an effective system in place to identify, assess

and manage risks to the health, safety and welfare of people using the service and others.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 16

About CQC inspections

We are the regulator of health and social care in England.

All providers of regulated health and social care services have a legal responsibility to

make sure they are meeting essential standards of quality and safety. These are the

standards everyone should be able to expect when they receive care.

The essential standards are described in the Health and Social Care Act 2008 (Regulated

Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations

2009. We regulate against these standards, which we sometimes describe as “government


We carry out unannounced inspections of all care homes, acute hospitals and domiciliary

care services in England at least once a year to judge whether or not the essential

standards are being met. We carry out inspections of other services less often. All of our

inspections are unannounced unless there is a good reason to let the provider know we

are coming.

There are 16 essential standards that relate most directly to the quality and safety of care

and these are grouped into five key areas. When we inspect we could check all or part of

any of the 16 standards at any time depending on the individual circumstances of the

service. Because of this we often check different standards at different times.

When we inspect, we always visit and we do things like observe how people are cared for,

and we talk to people who use the service, to their carers and to staff. We also review

information we have gathered about the provider, check the service’s records and check

whether the right systems and processes are in place.

We focus on whether or not the provider is meeting the standards and we are guided by

whether people are experiencing the outcomes they should be able to expect when the

standards are being met. By outcomes we mean the impact care has on the health, safety

and welfare of people who use the service, and the experience they have whilst receiving


Our inspectors judge if any action is required by the provider of the service to improve the

standard of care being provided. Where providers are non-compliant with the regulations,

we take enforcement action against them. If we require a service to take action, or if we

take enforcement action, we re-inspect it before its next routine inspection was due. This

could mean we re-inspect a service several times in one year. We also might decide to reinspect

a service if new concerns emerge about it before the next routine inspection.

In between inspections we continually monitor information we have about providers. The

information comes from the public, the provider, other organisations, and from care


You can tell us about your experience of this provider on our website.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 17

How we define our judgements

The following pages show our findings and regulatory judgement for each essential

standard or part of the standard that we inspected. Our judgements are based on the

ongoing review and analysis of the information gathered by CQC about this provider and

the evidence collected during this inspection.

We reach one of the following judgements for each essential standard inspected.

Met this standard

This means that the standard was being met in that the

provider was compliant with the regulation. If we find that

standards were met, we take no regulatory action but we

may make comments that may be useful to the provider and

to the public about minor improvements that could be made.

Action needed

This means that the standard was not being met in that the

provider was non-compliant with the regulation.

We may have set a compliance action requiring the provider

to produce a report setting out how and by when changes

will be made to make sure they comply with the standard.

We monitor the implementation of action plans in these

reports and, if necessary, take further action.

We may have identified a breach of a regulation which is

more serious, and we will make sure action is taken. We will

report on this when it is complete.


action taken

If the breach of the regulation was more serious, or there

have been several or continual breaches, we have a range of

actions we take using the criminal and/or civil procedures in

the Health and Social Care Act 2008 and relevant

regulations. These enforcement powers include issuing a

warning notice; restricting or suspending the services a

provider can offer, or the number of people it can care for;

issuing fines and formal cautions; in extreme cases,

cancelling a provider or managers registration or prosecuting

a manager or provider. These enforcement powers are set

out in law and mean that we can take swift, targeted action

where services are failing people.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 18

How we define our judgements (continued)

Where we find non-compliance with a regulation (or part of a regulation), we state which

part of the regulation has been breached. Only where there is non compliance with one or

more of Regulations 9-24 of the Regulated Activity Regulations, will our report include a

judgement about the level of impact on people who use the service (and others, if

appropriate to the regulation). This could be a minor, moderate or major impact.

Minor impact –

people who use the service experienced poor care that had an impact on

their health, safety or welfare or there was a risk of this happening. The impact was not

significant and the matter could be managed or resolved quickly.

Moderate impact –

people who use the service experienced poor care that had a

significant effect on their health, safety or welfare or there was a risk of this happening.

The matter may need to be resolved quickly.

Major impact –

people who use the service experienced poor care that had a serious

current or long term impact on their health, safety and welfare, or there was a risk of this

happening. The matter needs to be resolved quickly

We decide the most appropriate action to take to ensure that the necessary changes are

made. We always follow up to check whether action has been taken to meet the



Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 19

Glossary of terms we use in this report

Essential standard

The essential standards of quality and safety are described in our

Guidance about

compliance: Essential standards of quality and safety

. They consist of a significant number

of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the

Care Quality Commission (Registration) Regulations 2009. These regulations describe the

essential standards of quality and safety that people who use health and adult social care

services have a right to expect. A full list of the standards can be found within the

Guidance about compliance

. The 16 essential standards are:

Respecting and involving people who use services – Outcome 1 (Regulation 17)

Consent to care and treatment – Outcome 2 (Regulation 18)

Care and welfare of people who use services – Outcome 4 (Regulation 9)

Meeting Nutritional Needs – Outcome 5 (Regulation 14)

Cooperating with other providers – Outcome 6 (Regulation 24)

Safeguarding people who use services from abuse – Outcome 7 (Regulation 11)

Cleanliness and infection control – Outcome 8 (Regulation 12)

Management of medicines – Outcome 9 (Regulation 13)

Safety and suitability of premises – Outcome 10 (Regulation 15)

Safety, availability and suitability of equipment – Outcome 11 (Regulation 16)

Requirements relating to workers – Outcome 12 (Regulation 21)

Staffing – Outcome 13 (Regulation 22)

Supporting Staff – Outcome 14 (Regulation 23)

Assessing and monitoring the quality of service provision – Outcome 16 (Regulation 10)

Complaints – Outcome 17 (Regulation 19)

Records – Outcome 21 (Regulation 20)

Regulated activity

These are prescribed activities related to care and treatment that require registration with

CQC. These are set out in legislation, and reflect the services provided.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 20

Glossary of terms we use in this report (continued)

(Registered) Provider

There are several legal terms relating to the providers of services. These include

registered person, service provider and registered manager. The term ‘provider’ means

anyone with a legal responsibility for ensuring that the requirements of the law are carried

out. On our website we often refer to providers as a ‘service’.


We regulate against the Health and Social Care Act 2008 (Regulated Activities)

Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009.

Responsive inspection

This is carried out at any time in relation to identified concerns.

Routine inspection

This is planned and could occur at any time. We sometimes describe this as a scheduled


Themed inspection

This is targeted to look at specific standards, sectors or types of care.


Inspection Report | The New City Medical Group | December 2013 www.cqc.org.uk 21

Contact us

Phone: 03000 616161

Email: enquiries@cqc.org.uk

Write to us


Care Quality Commission



Newcastle upon Tyne


Website: www.cqc.org.uk

Copyright Copyright © (2011) Care Quality Commission (CQC). This publication may

be reproduced in whole or in part, free of charge, in any format or medium provided

that it is not used for commercial gain. This consent is subject to the material being

reproduced accurately and on proviso that it is not used in a derogatory manner or

misleading context. The material should be acknowledged as CQC copyright, with the

title and date of publication of the document specified.


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National Diabetes Audit

The Practice is taking part in a National Diabetes Audit. The NDA collects information about diabetes care from GP practices and hospitals and is used to help the NHS to improve care for patients with Diabetes.

It is managed by the Health and Social Care  Information Centre (HSCIC), working with Diabetes UK and Public Health England.

The information that the audit collects is controlled by the law and strict rules of confidentiality.

The NDA only uses information about your diabetes care that is already recorded. For example, type of diabetes, latest blood pressure results and results of HbA1c, or eye screening tests. The NDA is not a research project. No extra blood tests, appointments or scans are needed.


If you do not want your information to be used, please inform the receptionist. They will make sure that this is noted on your medical records, so your information is not included. This will not affect your care in any way.

A patient leaflet, with more information can be found at:

http://www.hscic.gov.uk/media/15870/Leaflet—Information-for-People-With-Diabetes/pdf/Patinfo CoreAudit leaflet Final2.pdf

For further information please see http://www.hscic.gov.uk/nda and http:www.diabetes.org.uk/Professionals/Resourses/National-Diabetes-Audit/

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5* ratings

All of the staff would like to thank our patients who took part in the national survey. This was a totally independent survey by NHS choices.

We are delighted and deeply honoured to have received such recognition from our patients who use all of our services on a daily basis.

The full results of the survey can be viewed on the NHS Choices website.

We were documented as being Dr Partington, however he left the practice in 2012 and these details have now been changed to state Dr S Schofield.

These results have also been published in the Sunderland Echo.

So again to everyone who took part a huge thank you.

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Christmas Closures

Please be aware that the surgery will be closing at 12 noon on Thursday 24th December 2015 and we will re-open on Tuesday 29th December 2015 at 8.30 am.

We will also be closed  Friday January 1st 2016 and we will re-open Monday 4th January 2016 8.30 am.

Please note it is your responsibility to ensure you have enough medication to cover the festive period. Please order early if neessary.


The Practice Staff would like to wish all our patients a Very Merry Christmas and a Happy & Healthy New Year .

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New City Medical Centre

Patient Group Autumn Newsletter 2015

How quickly this year has gone by. Already we are into autumn and Christmas is not far away. It has been a busy year in our Practice, with a number of staff changes. Alison Sanderson, Practice Secretary will be leaving for pastures new on Oct.7th  We are sorry to lose her and wish her luck in her new role and every success in the future. The Practice is currently recruiting for Alison’s replacement. Adele Nelson, part-time Medical Receptionist left the Practice on 31st July 2015 and we were sorry to say goodbye. She has been replaced by Lauren Foster who joined us on 1stSept. as a full-time Admin-Clerk/Medical Receptionist and we hope she will enjoy working with us. On 12th Aug. We said goodbye to Dr Anna Ord she has been replaced by Dr Siobhan Mc Aleese as a long term locum until a suitable GP replacement is found. In November 2015 Dr Ravi Boora will be joining the Practice as a long term locum covering 8 Clinical Sessions (Surgeries) Dr Boora will be covering Monday, Tuesday, Wednesday and Thursday.   

Self  Awareness

We are all being told on a daily basis by our doctors and in the media to look at our bodies, so we thought this would be a good opportunity to remind our Patients how important it is that we examine our bodies and go to see our doctor if we are concerned about anything.

In women this means BREAST EXAMINATION. You should examine your breasts regularly and also have your check-up via a MAMMOGRAM. . There are leaflets available in the practice showing you how to self-examine your breasts, just ask the Nurse Practitioner for an illustrated copy and you can discuss with her what changes you are looking for and if you need further advice. After your first one you will be recalled every three years until you reach 70. Even when you reach 70 you can go on having a Mammogram but YOU MUST BOOK AN APPOINTMENT YOURSELF. Below there are a couple of websites which you might find useful.



In men this is means examining for TESTICULAR Cancer. Self examination can help but do see your GP if you are concerned. Below is a website you may find helpful, or ask at Reception for a leaflet.



Autumn means flu vaccinations , so can we remind people that it is now time to book your vaccination. Just ask at Reception.





A Safe place to be

We should all be able to feel safe wherever we are in our community but sometimes there are problems. Our Practice has signed up to the SUNDERLAND SAFE PLACE SCHEME to give help to anyone who feels threatened, or worried. It may be that you are lost or have lost something, are frightened or been bullied and need somewhere to go for help and to feel safe. Each Safe Place will display a sign showing that it is a ‘Safe Place’ where you can go for help. More information is available from the Practice.













We hope that you will find this Newsletter interesting and that it may persuade you to join our Patient Group.



                                                                                    Patient Group

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