New City Medical Centre
0191 567 5571
Skip to content
Home
Available Facilities
Coronavirus Update
Friends & Family Test
General Data Protection
GP Earnings
How to make a Complaint
More Information
News Letter
Patient Charter
Patient Survey 2018-19
Practice Info
Appointments
Emergencies
Repeat Prescriptions
Services & Clinics
Statement of Purpose
Team
Veterans
Links
Policies
Accessibility Policy
Privacy Policy
Practice News
NHS News
Contact Us
Contact Form
Find Us
Patient Survey 2018-19
Patient Survey
We are currently undertaking a patient survey during the months of January, February, March and April 2019. Your feedback is important to us, so could you please take a few moments and complete the survey? The questionnaire is completely anonymous. Thank you.
1. How easy do you find it to get through to the practice by telephone?
*
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
2. How helpful do you find the receptionists at the Practice?
*
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
3. How satisfied are you with the Practice’s appointment times?
*
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
4. Do you get to see or speak to your preferred GP when you would like to?
*
Always
Usually
Sometimes
Rarely
Never
5. Were you offered a choice of appointment when you last tried to make an appointment at the Practice?
*
Yes
No
6. Were you satisfied with the type of appointment you were last offered?
*
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7. Did you accept the last appointment that you were offered?
*
Yes
No
8. Would you describe your experience of making an appointment as good?
*
Yes
No
9. How long did your wait to be seen after your scheduled appointment time at your last appointment?
*
5-10 minutes
10-15 minutes
15-20 minutes
20-30 minutes
Over 30 minutes
10. Did the healthcare professional you saw or spoke to give you enough time during your last appointment at the Practice?
*
Yes
No
11. Was the healthcare professional you spoke to or saw at your last appointment at the Practice good at listening to you?
*
Yes
No
12. Was the healthcare professional you saw or spoke to at your last Practice appointment good at treating you with care and concern?
*
Yes
No
13. Did you feel involved as much as you wanted to be in any decisions about your care and treatment during your last appointment at the Practice?
*
Yes
No
14. Did you have confidence and trust in the healthcare professional you spoke to or saw during your last appointment at the Practice?
*
Yes
No
15. Did you feel that the healthcare professional recognized or understood any mental health needs during your last appointment at the Practice?
*
Yes
No
Not applicable
16. Did you feel that your needs were met during your last appointment at the Practice?
*
Yes
No
17. Do you feel that you have had enough support in the last 12 months to help manage any long term condition?
*
Yes
No
Not applicable
18. How would you describe your overall experience of the Practice?
*
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
CAPTCHA
Comments are closed.
Search this site
Search for:
Opening Hours
Monday -
8.30am to 6.00pm
Tuesday -
8.30am to 6.00pm
Wednesday -
8.30am to 6.00pm
Thursday -
8.30am to 6.00pm
Friday -
8.30am to 6.00pm
Saturday -
Closed
Sunday -
Closed
Our Address
The New City Medical Centre,
Tatham Street,
Hendon,
Sunderland,
SR1 2QB
(Location Map)
0191 567 5571