New City Medical Centre

0191 567 5571

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Patient Survey 2018-19

Patient Survey

We are currently undertaking a patient survey during the months of January, February, March and April 2019. Your feedback is important to us, so could you please take a few moments and complete the survey? The questionnaire is completely anonymous. Thank you.

1. How easy do you find it to get through to the practice by telephone?*
- Very easy
- Easy
- Neither easy nor difficult
- Difficult
- Very difficult
2. How helpful do you find the receptionists at the Practice?*
- Extremely helpful
- Very helpful
- Somewhat helpful
- Not so helpful
- Not at all helpful
3. How satisfied are you with the Practice’s appointment times?*
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
4. Do you get to see or speak to your preferred GP when you would like to?*
- Always
- Usually
- Sometimes
- Rarely
- Never
5. Were you offered a choice of appointment when you last tried to make an appointment at the Practice?*
- Yes
- No
6. Were you satisfied with the type of appointment you were last offered?*
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
7. Did you accept the last appointment that you were offered?*
- Yes
- No
8. Would you describe your experience of making an appointment as good?*
- Yes
- No
9. How long did your wait to be seen after your scheduled appointment time at your last appointment?*
- 5-10 minutes
- 10-15 minutes
- 15-20 minutes
- 20-30 minutes
- Over 30 minutes
10. Did the healthcare professional you saw or spoke to give you enough time during your last appointment at the Practice?*
- Yes
- No
11. Was the healthcare professional you spoke to or saw at your last appointment at the Practice good at listening to you?*
- Yes
- No
12. Was the healthcare professional you saw or spoke to at your last Practice appointment good at treating you with care and concern?*
- Yes
- No
13. Did you feel involved as much as you wanted to be in any decisions about your care and treatment during your last appointment at the Practice?*
- Yes
- No
14. Did you have confidence and trust in the healthcare professional you spoke to or saw during your last appointment at the Practice?*
- Yes
- No
15. Did you feel that the healthcare professional recognized or understood any mental health needs during your last appointment at the Practice?*
- Yes
- No
- Not applicable
16. Did you feel that your needs were met during your last appointment at the Practice?*
- Yes
- No
17. Do you feel that you have had enough support in the last 12 months to help manage any long term condition?*
- Yes
- No
- Not applicable
18. How would you describe your overall experience of the Practice?*
- Very high quality
- High quality
- Neither high nor low quality
- Low quality
- Very low quality
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Opening Hours

Monday - 8.30am to 6.00pm
Tuesday - 8.30am to 6.00pm
Wednesday - 8.30am to 6.00pm
Thursday - 8.30am to 6.00pm
Friday - 8.30am to 6.00pm
Saturday -Closed
Sunday -Closed
Our Address

The New City Medical Centre,
Tatham Street,
Hendon,
Sunderland,
SR1 2QB (Location Map)
0191 567 5571

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