Results from 2018 National Survey

Results from the 2018 survey

The New City Medical Group

Tatham Street, Sunderland, SR1 2QB

What this practice does best

    • 99% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 90%

    • 95% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

What this practice could improve

    • 35% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 51%National average: 50%

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 70%

    • 60% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 69%

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