Patient Survey (from August 2012 to sept 2012 now completed)

Please see an example of our patient survey that was carried out between august and september 2012. Although this is now completed and now closed, the results are displayed in the surgery waiting areas.

We would like to let patients know that a new survey will be carried out in the near future. This will be around ” Patient’s experience during their consultation with their Doctor or Nurse”.

The results from this survey will be discussed at our practice patient participation group meeting and the outcomes will be displayed in the waiting areas and on the website.

PATIENT SURVEY

August 2012-September 2012

 

Please tick the box that best describes your views.

 

Q1       How easy do you find it getting through to someone at the Surgery?

Very easy □  Fairly easy  □  Not very easy  □   Not easy at all  □

 

Q2       How helpful do you find the receptionist?   

Very helpful  □  Fairly helpful  □     Not very helpful  □  Not at all helpful  □

 

Q3       How easy do you find making an appointment with your Doctor/Nurse?

Very easy  □  Fairly easy  □  Not very easy  □  Not easy at all  □

 

Q4       How soon are you able to get a routine non-urgent appointment with your Doctor?

Within 1 week              □      over 1 week           □      Not sure           □

 

 

Q5       How convenient did you find your appointment?

Very convenient  □  Fairly convenient  □  Not very convenient  □ 

Not at all convenient  □  Not sure  □

 

Q6       Is the Surgery opening times and appointment availability convenient for you?

Yes    □          No  □

 

Q7       How would you prefer to book your appointment?

In person   □    By telephone – automated □  By telephone – non automated  □ 

By fax  □  On Line  □  No preference  □

 

Q8       How long did you have to wait to see your Doctor/Nurse at your last appointment?

Less than 5 minutes  □  More than 5 minutes  □  Under 15 minutes  □   

More than 15 minutes  □  Not sure   □

 

Are there any comments/suggestions you would like to make?

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

Thank you for taking the time to complete this questionnaire.

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